Rock Star Cat Performance Washed Tee&Shorts Set
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How to wash?
1.Hand washing is recommended. If washing by machine, please put it in a laundry bag.
2. Wash with cold water only
3. Always wash with the design inside the shirt
4. No bleach, Mild cleaner only
5. Air day only
6. Don't iron the print
Shipping & Delivery
RDORGIRL SHIPPING INFO
RECEIVING TIME = ORDER PROCESSING TIME + SHIPPING TIME
- Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-3 business days to process your order (while some items may need 5-7 business days).
- Shipping Rates & Shipping Time:
We have 2 shipping methods: Standard Shipping and Express Shipping. The shipping rates and AVG shipping times are as following:
Door-to-door international express delivery is usually used, and if the quantity is large, you can also choose to air or sea.
1. About delivery time?
We use outside delivery companies (UPS, FedEx, DHL and USPS) and we cannot guarantee the exact delivery time.
2. About the tracking number?
Once the package is sent, we will provide you with a tracking number so you can see where the package is.
3. What is the risk of customs arrest?
1>. Our prices do not include import duties and other national fees;
2>. International express delivery companies act as agents for export declarations, and goods can usually be exported smoothly. Due to different policies in different countries, for example, if the goods are detained by the customs, the customer needs to pay the relevant taxes and fees in the following ways. they themselves;
3>. We often do related work to help our clients pass customs clearance, such as through "free samples" or "free gifts" exports;
4>. We can also make low-cost invoices based on customer requirements to help declare exports.
SHIPPING INFO
|
Country |
Method |
Costs |
Shipping time |
|
All countries in the world except islands |
Standard Shipping |
US$9.9/ Orders $69+ Free |
10 - 15 Business Days |
|
All countries in the world except islands |
Express Shipping |
US$25.99/ Orders |
6 - 10 Business Days |
Notes:
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.
Shipping Delay Note:
If the product you ordered is out of stock, it may take longer to ship because the factory has to produce it before it can be shipped to you.
We will inform you by email whether the order is out of stock. If it is out of stock, you can also choose any item on the website with a price difference of less than $5 to replace it.
***Attention***
- The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most of our shipped parcels can be delivered within this time frame. However, due to the impact of the COVID-19, the international flight resources are in shortage recently, as well as the severe epidemic situations in overseas, it may leads to a delay of parcel processing and delivery services in destination countries in different uncertain ways.
- Please leave sufficient details about your shipping address to ensure a smooth delivery, it would be better if your shipping address can be accurate to Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.
- Please note that Print-coolis not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by ardorgirl.
- We do ship parcels to P.O. Box Address and Military Address(APO/FPO) via Standard Shipping and Expedited Shipping methods, but express shipping methods are not available to P.O. Box or Military Addresses(APO/FPO). Please note that shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO) usually take much longer than normal delivery time.
- Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.
- Your order can be tracked in details only when it arrives in destination country. Especially for expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.
- Due to longer customs clearance time, the shipping time may be extended to 15-25 working days for destinations in Middle East, such as Israel, Turkey, United Arab Emirates, Saudi Arabia, Kuwait, etc. 20-35 working days for destinations in Latin America, such as Argentina, Chile, Colombia, Guatemala, Peru, etc. 12-25 working days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia and India.
If you have any question about the shipping, please contact our customer service: service@print-cool.com
, we will reply you asap, thank you!
Refund&Return
Standard Return Policy
At PrintCool, we want you to feel confident and comfortable with your purchases.
That's why we offer a 14-day return and exchange policy. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. You may return or exchange the unused product in its original condition, as long as you contact us within 14 days of the delivery date.As detailed below for specific refund requests.
Cancellation Policy
1. All items will be sent into production 24 hours after we receive payment. Therefore, any cancellations after that time will incur a 20% material and processing fee.
Personalized, printed, or special orders are generally not eligible for cancellation once production has begun, so please review your order details carefully before submitting.
2. If you insist on canceling a customized order, a 50% customization and material processing fee will apply.
Our friendly Customer Care team is available to answer any questions before you place your order.
Return & Exchange Instructions
1. All returns must be pre-authorized by our team. Items returned without authorization will not be accepted.
2. The return and exchange window is 14 days from the original delivery date.
3. If the return is caused by the consumer, consumer should be responsible for the shipping fee and customs duties. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Items with non-returnable marks cannot be returned.
We do not accept returned items that have been sent back without proper returns requests.
Important Notes:
1. The return address is not the same as the address on your package, so please contact our service@print-cool.com Customer Service team first to obtain a return authorization.
2. If there is no any quality problem, products with graphic prints are not eligible for return or exchange.
3. If you insist on returning a customized order, a 50% customization and material processing fee will apply.
4. Return and reshipping costs are the responsibility of the customer.
5. Original shipping fees are non-refundable, even if you received free or discounted shipping.
6. When returns, the product list with product ID needs to be sent back. Please provide the thracking number of the returning parcel.
Replacement Policy
PrintCool will happily send a replacement if:
1. You received the wrong item.
2. The item is broken, defective, or has an incorrect printing. (Customers must contact us within 48 hours of receiving the order for broken or defective items.)
Refunds
Refunds and exchanges will be processed within 7 business days of receiving the returned item. The refund will be issued to your original payment method.
We're here to help! Please don't hesitate to reach out to our friendly Customer Care team if you have any questions.
